The reinvention of customer service experience with applied intelligence

Artificial intelligence is transforming customer experiences and delivering the personalised services modern consumers demand

Today’s ‘always on’ generation is putting unprecedented customer service demands on organisations. This is why the customer engagement practices of yesterday won’t work for tomorrow, warns Paul Pierotti, managing director, Applied Intelligence at Accenture in Ireland.

Intelligent customer engagement is the answer, and a simple way to explain it is to look at the transformation in how we listen to music.

In the past we tuned into the radio station that best...
source: Irish Times

2019-06-26 12:43
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